Contact Us

Contact Loravic for product specifications, picnic-use guidance, care questions, orders, delivery, returns, payments, privacy requests, or policy support.

Email is our support channel

Write to service@loravic.com. Include the order number and checkout email when asking about a purchase. For damage or an incorrect item, attach clear photographs of the parcel, packaging, and product.

Usual response time

Most messages are reviewed within one to three business days. Weekends, public holidays, and periods of high demand may extend response times.

Keep account information secure

Do not email complete payment-card details, account passwords, or one-time codes. We do not request those secrets by email.

Store operator: Zhengzhou Shaodong Trading Co., Ltd.