Return & Refund Policy

Starting a request

A return request may be made within thirty days after delivery. Obtain approval and return instructions before sending a product back so the parcel can be identified and reviewed.

Condition for return

Eligible picnic goods should be unused, unwashed, unaltered, complete, and free from food, drink, soil, odors, stains, or outdoor wear. Original packaging, tags, utensils, straps, inserts, manuals, and supplied accessories should be included.

Food-contact and hygiene-sensitive goods

Where law permits, opened or used food-contact items, drinkware, utensils, liners, or other hygiene-sensitive components may be excluded from preference-based returns. This does not remove rights concerning verified defects, damage, or incorrect goods.

Return costs and safe packing

Customers pay return shipping for preference-based returns. If we confirm a material defect, transit damage, or fulfillment error, we will offer an appropriate remedy and may cover reasonable return costs. Returned goods must be packed securely to prevent additional damage.

Refund timing and exchanges

Approved refunds are issued to the original payment method after inspection. A financial institution may take five to ten business days to post the credit. Optional expedited shipping is not refundable unless required by law. Direct exchanges depend on availability and may require a return followed by a new order.

Store operator: Zhengzhou Shaodong Trading Co., Ltd.

Return and refund requests should be sent to service@loravic.com.